Frequently Asked Questions

You can add as many goals as you want to add and track. You can do this using the pre-defined Goals on Moneyfy or even add a custom Goal.

You can add custom goals of your choice. You can’t edit goal once you have started the investment. You need to stop existing and start a fresh one.

Goal will get automatically modified once you redeem a fund.

Minimum investment limit is:

• Mini Pack- SIP Rs. 3000, Lump sum Rs.25000
• Normal Pack – SIP Rs. 5,000, Lump sum Rs. 25000

Yes, you can replace funds. Just click on ‘Modify’ and you will see an option to replace fund below. 2-3 fund options as available in each pack for replacement.

Yes, you can increase the amount, however, debt and equity allocation will remain same in the pack.

Once your investments get processed, your pack summary will get visible in Investments section under ‘Your Portfolio’.

Go to Hamburger Menu > Select Manage Investments > Click on SIP > Select Fund you want to cancel> Cancel SIP.

Go to Portfolio Section > Choose Smart Redemption feature> Enter Amount to redeem> Select bank account in which you want to redeem> Click on Redeem. Once you have completed the process, amount will be credited in your bank account after 2-3 working days depending on category of fund.

Go to Home> Investments> Mutual Funds > Invest in Instant redemption funds> Select Fund> Click on Invest Now

Go to Home> Portfolio> Select the Instant redemption fund> Click on Redeem

Tracking returns on investments made in mutual fund schemes and instant redemption schemes is separate on Moneyfy. While Mutual funds are for long term wealth creation, instant redemption fund are used for parking idle money instead of saving bank accounts and avail benefits of high interest rate and instant redemption when required. Hence Instant redemption funds are kept different from other investments as they may present an incorrect picture of the growth or returns on your long term investments in mutual funds.

Based on your answers, you will be classified as one of the following type of investors:

• Saver
• Protector
• Balancer
• Enhancer
• Maximiser

Investors make investments in order to achieve certain financial goals. Risk profiling helps investors understand how much risk they are able and willing to take and thereby helps them make appropriate investments matching their risk profile.

You can complete your risk profile by answering a set of simple questions under Risk Assessment section. This will help us determine your risk profile. Go to profile Section> Click on Risk Assessment tab. Alternately, you can go to Home page> Click on Investment> Mutual Fund Investment> risk Assessment.

You can retake the risk profile assessment to update your risk profile whenever you like.

A. Nach Mandate

Complete process of setting up a Nach Mandate requires close to 30 days.

1. a) Around 2-3 weeks for getting approval from your bank.
2. b) Around 7-10 working days to link SIP with approved mandate.

B. Biller

1. Normally it takes around 7 days for biller confirmation.

C. eNach

1. Mandate Normally it take 3-4 working days for eNach mandate confirmation.

It takes around 12 days to delink SIP from your account. So if there is a gap of less than 12 days between SIP cancellation request date and next SIP payment date, auto debit will happen for that month. However, it shouldn't happen from the next month.

To start SIP auto debit from other than your primary bank account, first add the bank account. Once added, please stop ongoing SIP and start a new SIP with new bank account.

Auto Pay is a one-time registration process where you authorize Moneyfy to automate your payments on the platform.

Your Auto Pay is sent for verification and registration with your Bank. Post approval from your bank, you can start making investments via Auto Pay. For SIPs, Auto Pay allows seamless and effortless investments by automating debit of your SIP amount as per the frequency set by you.

We highly recommend setting up Auto Pay for your Investments.

The day of SIP is the date of every month on which your SIP instalments will be paid. Every month on this date money gets auto-debited from your account if you have set the instructions for auto investment.

No, you need to stop the existing one and start a new SIP.

Yes, you have to close the existing SIP and purchase the same fund under lump sum category.

Yes, you can start multiple SIPs in the same mutual fund.

To start an SIP:

Step 1: Log on to app using MPIN

Step 2: Complete your KYC

Step 3: Select desired fund

Step 4: Click on the fund and Set up the SIP investment by choosing an amount and frequency - the amount is ‘how’ much will be invested and the frequency is ‘how often’ it will be invested (weekly, monthly, etc.)

Step 5: Sit back and watch your money grow!

To Stop an SIP:

Go to Hamburger Menu> Click on Manage Investment> Click on SIP> Select Stop/Pause SIP.

People generally choose Monthly SIP, Available SIPs are Quarterly, Half yearly and daily SIP. For convenience of the customer world over customer prefer Monthly SIP.

There are a few reasons why this could have happened:

1. 1. We keep a 25 day difference between first payment and next instalment date e.g. if you create SIP on 15th Dec for regular payment on 5th of every month then your SIP will start getting deducted from 5th of Feb
2. 2. You had skipped this month SIP
3. 3. You have cancelled the SIP
4. 4. Your SIP day falls on a weekend/holiday in that case it will get deducted on next working day
5. 5. Your OTM is still not activated or you have still not submitted the OTM

We will generate a payment link and send it to your registered mobile number and email ID. You can make a payment through net banking using that link.

Usually the first instalment is paid immediately and subsequent payments are scheduled after a period of 30 days.

In this case your transaction will get reversed, but please note that some banks may levy charges if OTM transaction fails due to low balance.

Moneyfy doesn’t charge anything from you, however being a distributor we get a commission for distributing fund from various AMCs. To know about commission rate, click on below link __________

Transaction failure can happen at two different levels-

• At the platform level, if our transaction execution partner BSE STAR is unable to process the transaction. In such a case, the refund will be initiated within 24hrs.
• At AMC level where the AMC rejects the application. In such a case, the turnaround time for the AMC is subjective.

There can be few reasons like:

• Scheme may have stopped accepting money
• Due to insufficient funds on the day of SIP in bank account

As investment is done on a weekend or a Bank Holiday, NAV of next business day will be applicable for your purchase.

For any Business day-

You can filter fund on the basis of following criteria-

• Fund Category
• Fund Type
• Minimum Investment
• Rated By
• Rating

Search Fund you want to compare> Click on Fund> Click on Compare Icon available on bottom left corner> Add 2nd Fund you want to compare with.

Comparison for funds will be available across the following attributes-

• Basic comparison - Category, Sub Category, Investment Horizon, Suitable for, Fund risk grade, Quality, Ratings, Return and Investment details.
• Detailed comparison- Asset Allocation, Withdrawals, Scheme details, Scheme portfolio and Top sector holdings.

Please note that it normally takes around 3-4 working days for equity and 2-3 working days for debt funds to credit the withdrawal amount to your bank account. If you still have not received any credit, please write to us at moneyfycare@tatacapital.com with your PAN and fund details for which you have passed the redemption. We will help you out.

Your redemption request can fail due to following reason:

• Units may have been Pledged or units are not saleable
• Redemption is tried in closed ended fund
• Your investment might have a lock-in

Don't worry, please write to us at moneyfycare@tatacapital.com with your PAN and fund details for which you are trying to withdraw. We will help you out.

When you redeem your mutual fund, you will typically receive your proceeds within 1 to 4 working days. If you redeem a debt-related fund or a liquid fund, you will get your money within 1 to 2 working days. On the other hand, when you redeem an equity mutual fund, you will get your amount within 3 to 4 working days. These range are valid if the customer redeem before cut-off time.

It's specific to fund. For e.g. all ELSS mutual funds have lock in period of 3 years. Most of the other open ended mutual funds do not have any lock-in.

Moneyfy doesn't charge any fees for withdrawal. However, AMCs (fund houses) levy exit loads. Exit load is a fee or an amount charged from an investor by AMC for exiting or leaving a scheme as an investor before a certain time period which can be between 7 days to 3 years.

Exit loads applicable on different fund categories are:

• Equity funds - generally 0.25% to 1%
• Debt funds - generally 0.5% to 3%
• Liquid funds – up to 7 days
• Hybrid funds- generally 0.25% to 1%

Money will be credited to the primary bank account updated in Moneyfy.

Yes, you can get it in a new bank account. For that, you have to add a bank account which will be verified and then you will have to choose that bank as default bank. Once chosen as default bank, you will get the redemption funds in the respective account.

Withdrawal and closure of SIP are two different things. To stop auto debits, you need to cancel SIP.

Moneyfy doesn’t charge anything from you, however being a distributor we get a commission for distributing fund from various AMCs. To know about commission rate, click on below link__________

As the Net Asset Value (NAV) for each day is announced post the closing of the day’s trade, the time of the day when you request for redemption is crucial. However, the NAV of the day is applicable only for redemption requests that come by 3pm in a day, or else the next day’s NAV is applicable.

For all the redemption request received on a non-business day or on public holidays, NAV of the next working day would be considered for your redemption request and the redemption proceeds will be credited to your account within 2-4 business days depending on type of scheme.

Yes, you can start multiple SIPs in the same mutual fund.

Under “Portfolio section” you can see existing investment and on clicking particular scheme, you will find a tab for additional Purchase.

MF investment depends upon individual risk profile and based on investment experience. You are advised to visit “Risk profile” page under “Profile Section”, after risk profiling, the list of funds suitable to client will automatically get published.

You can invest through following ways:

• Curated Packs
• Goals
• Theme based packs, or
• Search a fund through our search feature.

All major open ended funds are available on Moneyfy.

To start an STP:

• Go to Hamburger Menu> Click on Manage Investment> GO to SIP option>Click on the desired fund> Select STP tab.

To start an SWP:

• Go to Hamburger Menu> Click on Manage Investment> GO to SIP option>Click on the desired fund> Select SWP tab.

A. Nach Mandate

Complete process of setting up a Nach Mandate requires close to 30 days.

1. a) Around 2-3 weeks for getting approval from your bank.
2. b) Around 7-10 working days to link SIP with approved mandate.

B. Biller

1. Normally it takes around 7 days for biller confirmation.

C. eNach

1. Mandate Normally it take 3-4 working days for eNach mandate confirmation.

It takes around 12 days to delink SIP from your account. So if there is a gap of less than 12 days between SIP cancellation request date and next SIP payment date, auto debit will happen for that month. However, it shouldn't happen from the next month.

To start SIP auto debit from other than your primary bank account, first add the bank account. Once added, please stop ongoing SIP and start a new SIP with new bank account.

Auto Pay is a one-time registration process where you authorize Moneyfy to automate your payments on the platform.

Your Auto Pay is sent for verification and registration with your Bank. Post approval from your bank, you can start making investments via Auto Pay. For SIPs, Auto Pay allows seamless and effortless investments by automating debit of your SIP amount as per the frequency set by you.

We highly recommend setting up Auto Pay for your Investments.

We will generate a payment link and send it to your registered mobile number and email ID. You can make a payment through net banking using that link.

Usually the first instalment is paid immediately and subsequent payments are scheduled after a period of 30 days.

In this case your transaction will get reversed, but please note that some banks may levy charges if OTM transaction fails due to low balance.

You will have to stop the ongoing SIP and start a new SIP again with a new mandate. Before starting a new SIP, you have to add a new bank account which will be verified and then you will have to choose the bank as default bank.

To change primary bank account, you have to add a new bank account which will be verified and then you will have to choose that bank as default bank. If you have already added the bank account, select that bank as default bank.

You can add a maximum of five bank accounts.

If the customer is having existing mandate than he or she can start investing. If customer is not having Nach mandate than customer needs to fill and sign the Nach mandate form and upload the same.

Same SIP cannot be operated from two different bank account but new SIP can be started with different bank account provided that the new bank is registered in Auto Pay.

Only HSBC and Citi are not supporting SIP. Other than this,majority of the banks are supporting SIP. You are requested to use other bank to do the investment in MF.

Transaction failure can happen at two different levels-

1. a) At AMC level where the AMC rejects the application. In such a case, the turnaround time for the AMC is subjective.
2. b) At the platform level, if our transaction execution partner BSE StAR is unable to process the transaction. In such a case, the refund will be initiated within 24hrs.

There can be few reasons like:

• Scheme may have stopped accepting money
• Due to insufficient funds on the day of SIP in bank account

As investment is done on a weekend or a Bank Holiday, NAV of next business day will be applicable for your purchase.

You can pay for your investments via Net Banking, Auto Pay (Nach Mandate, eNach and Biller) of your verified bank account. Investment through credit card or wallet is not permitted under SEBI regulations.

Depending on the Mutual Fund you have invested in, it takes 2-3 working days for units to be allocated. Once allocated, you receive a confirmation from Moneyfy and AMC on your registered email address.

If you haven't got units allocated even after 3 working days, you should write to us at moneyfycare@tatacapital.com

There might be network issue. Please come back again and complete the payment.

Transaction failure can happen at two different levels-

1. 1.At AMC level where the AMC rejects the application. In such a case, the turnaround time for the AMC is subjective.
2. 2.At the platform level, if our transaction execution partner BSE StAR is unable to process the transaction. In such a case, the refund will be executed within 24hrs.

It could be network issues, please re-try. If issue persist, please write to us at moneyfycare@tatacapital.com .

Depending on the Mutual Fund you have invested in, it takes 2-3 working days for Units to be allocated. Once units got allocated, status changes to executed.

This may be because your payment is still pending or the payment screen being dropped at the payment gateway.

If your KYC Verification is pending for more than 3 working days after submitting the documents,please write to us at moneyfycare@tatacapital.com with your PAN details and we will have it resolved.

If you are KYC compliant, then you don’t need to do full KYC but have to submit the following information-

1. a.Personal Details
2. b.Financial Details
3. c.Bank Details
4. d.Signature

Follow below mentioned process to complete your KYC:

1. 1. Click on “Make your account ready for investment” on Home page.
2. 2. Enter PAN Details and Date of Birth.
3. 3. Click on start process.

1. a. If KYC is done before
   • Provide Personal details, Address details, Bank Details and Financial details
   • Requires cancelled cheque in case unable to verify bank account
   • Upload image of signature/ sign onscreen
   • Click on submit KYC details
2. b. Not done KYC before
   • Upload Documents:
     • PAN Card Image
     • Address Proof (Passport, Driving License, Voter ID, Aadhar Card)
     • IPV (in-person verification) via a video recording)
     • Scanned signature or onscreen signature
     • Selfie Picture
   • Provide personal, financial details and bank details
   • Requires cancelled cheque in case unable to verify bank account

Click on submit KYC details

Yes you can re-apply with valid documents.

Your PAN is not valid as per Government Records. Please enter a valid PAN Card number.

Sorry, we require a valid PAN Card for investments through Moneyfy. We request you to obtain a PAN Card and then proceed.

As per Regulation, it is mandatory to complete In-Person Verification (IPV) for mutual fund investments. You can complete it on Moneyfy by capturing a 5-10 seconds video of yourself by repeating random numbers reflecting on screen. Please ensure you take a clear video.

Your signature is required to process your Moneyfy account opening form digitally.

If you are unable to reproduce your exact signature on the phone screen, we advise you to sign on a blank white paper and upload photo of your signature.

Nominee Registration facilitates easy transfer of funds in the event of demise of an investor. Your nominee can be a family member or any other person you trust.

If your nominee is a minor, please provide the details of the guardian.

Currently, we do not have the option of changing nominee details. We will keep you posted once we have this feature.

Due to an Act in the US called the Foreign Account Tax Compliance Act (FATCA),all financial institutions need to report financial transactions of US persons to relevant tax authorities.Moneyfy requires a FATCA Declaration from its users to prevent tax evasion through offshore investments that some US residents may have.

Mutual Fund Investments for non-Indian citizens is currently not enabled on Moneyfy.

No, you cannot invest on Moneyfy if you are not an Indian Tax Resident.

Politically Exposed Persons are defined as individuals who are or have been entrusted with prominent public functions e.g., Heads of States or of Governments, senior politicians, senior Government/judicial/military officers, senior executives of state owned corporations, important political party officials etc.

Post your first login on Moneyfy, you will be required to complete your KYC (Know Your Customer) details and complete your Investment Readiness process as per Regulatory guidelines for investments. Once your details are verified, we will send you confirmation on your Email Address & Mobile Number.

Currently, we support only individual accounts.

Currently, we support only domestic individual accounts.

This should not happen, however, if you find that your investment details are incorrect please write to us at moneyfycare@tatacapital.com with your PAN details. Our support team will get this resolved.

Units are allocated by next working day, once investment is completed from your side within cut-off time. Post cut off time, it would get allocated on the second working day.

It further takes around 3-4 working days for units to get reflected in your portfolio.

You can track your portfolio by going to “Portfolio” section on Moneyfy.

In case you are unable to request a statement through the app, select the option of send it to email. In case this option doesn’t work, please write to us at moneyfycare@tatacapital.com with your requirements along with PAN details.

In the event that there are discrepancies in the statement you received, please share a brief description of the discrepancy along with the statement type, folio number & investment transaction id for such issue at moneyfycare@tatacapital.com.

Usually statements are sent instantly to your registered email address. We suggest you check your SPAM folder just in case. If it has been more than 24 hours from the time you requested, please write to us at moneyfycare@tatacapital.com.

Please check your internet connectivity in case you are unable to request for a statement. If you continue to face an issue, please write to us at moneyfycare@tatacapital.com.

This should not happen, however, if you find that your investment details are incorrect please write to us at moneyfycare@tatacapital.com with your PAN details. Our support team will get this resolved.

You can calculate your live cover with our Insurance Cover calculator on the basis of your age, annual income and existing cover.

Ideally life cover should be 10 to 15 times of your annual income.

You will get a call within one business day.

Normally, it takes 1-2 week for policy to get issued in case of life and health insurance. For general insurance, policy gets issued with 2-3 days.

The payment frequencies available are Annual, Semi-Annual, Quarterly and Monthly. However this varies from product to product and will be specified in the policy document.

Every insurance policy offers a "Free-look" period of 15 days from the date of delivery of the policy documents. If you wish to cancel the policy, you will have to submit your request along with the original policy document within the period specified above. The insurance company will refund the premium paid after deduction of charges as specified in the policy contract.

All insurance companies in India are regulated by IRDAI (Insurance Regulatory and Development Authority of India) which has laid down very clear criteria’s defining the manner in which insurance companies can invest a customer's funds. Further, the insurance companies are also required to maintain their solvency margins as per the IRDAI requirements.

Your information is secure with Moneyfy. We value your privacy and your information is safe with us.

We will not share with, or make available, your personal information to any third party without your authorization, except if we are specifically directed or mandated to do so under any Applicable Law, Regulation, Legal Proceeding or Directive from Government Authorities.

Personal Loan

Home Loan

Business Loan

Used Car Loan

Two Wheeler Loan

Loan Against Property

Gold Loan

Loan against securities

Your information is secure with Moneyfy. We value your privacy and your information is safe with us. We will not share with, or make available, your personal information to any third party without your authorization, except if we are specifically directed or mandated to do so under any Applicable Law, Regulation, Legal Proceeding or Directive from Government Authorities.

All insurance companies in India are regulated by IRDAI (Insurance Regulatory and Development Authority of India) which has laid down very clear criteria’s defining the manner in which insurance companies can invest a customer's funds. Further, the insurance companies are also required to maintain their solvency margins as per the IRDAI requirements.

Go to Loans>Scroll down to Learn about Loan

You can calculate EMI for Home or Other loan

To compute the EMI:

• Enter the loan amount
• Select the rate of interest by sliding through the slider
• Lastly select the duration of the loan

You would get the EMI and total amount repaid at the bottom of the screen.

• Higher returns – Enjoy higher returns than Bank FDs through Corporate FDs

• Flexibility – Choose as per your preference from a variety of tenures and interest pay out options such as monthly, quarterly, half-yearly, yearly and Cumulative!

• Liquidity – Enjoy better liquidity with a lower lock-in period than Bank FDs

• Premature Withdrawals – Opting for premature withdrawal in FD means depositors can withdraw their amount and close the account before the term ends.

• Safety – Company deposits are carefully inspected by credit rating agencies.

• Credit Rating: Opt for higher-rated corporate FDs based on its credit rating which indicates the underlying risk of the company.

• Company Background: Assess a company’s business viability by referring to its Financial Statements, Management Discussion, and Analysis (MD & A).

• Repayment History: Companies’ repayment history helps to determine the company’s credit score, credibility, and stability.

• Risk profile: Make sure that the company you pick is financially healthy and helps you rule out any default risk during the fixed deposit period.

• Terms of FD: A cumulative scheme could be better than a regular income option as the interest earned gets invested in other avenues. At the end of the day, you’ll have a lump-sum amount in your hands. But not if you’re looking for a regular income from the FD.

Cumulative as well as non-cumulative schemes are available for deposits.

• Cumulative deposit: The interest gets accumulated and is paid upon maturity along with the principal. It is reinvested every year until maturity. This option gives you the benefit of compound interest for wealth creation.

• Non-cumulative deposit: You can opt for a monthly, quarterly, half -yearly or yearly interest pay-out in this scheme as chosen by the depositor. It will be convenient for pensioners or anyone who require a periodical interest payment.

Only the person(s) who have been appointed as guardian(s) by the competent court should sign the application. A copy of the court order has to be submitted to us.

How you will receive you interest amount depends on the investment scheme you have chosen at the time of opening your fixed deposit account. If your money is deposited under the traditional scheme, the FD interest will be credited to your savings account on a monthly or quarterly basis.

If your money is deposited under the reinvestment scheme, interest will be added to the principal amount periodically for reinvestment and will be compounded as per the time.

The interest amount on your FD can be received on monthly, quarterly or annual basis.

• Yes. You can make a deposit in the name of minor provided such minor is represented by his natural or legal guardian and the application form for the deposit is signed by the natural/legal guardian, on behalf of the minor. All communication in relation to the deposit shall be addressed to the guardian.

• Yes. A copy of the Power Of Attorney is to be obtained and filled by the depositor.

• Yes, most banks and other financial institutions offer senior citizens higher rate of interest on their fixed deposit accounts. They are liable to get this benefit even if they open a fixed deposit account with a co-applicant who is not a senior citizen.

• TDS(Tax Deduction at Source) is not applicable to the interest earned up to Rs. 5,000 to 10,000 (depending on the financial institution). If the investor’s total income is lower than the taxable limit, they can furnish Form 15G/15H at the time of opening a FD account to avoid tax deduction.

• Yes. Keeping the unforeseen circumstances in mind, the banks and other financial institutions offer nomination facility to the depositor. If the depositor dies, the nominee can lay claim to the fixed deposit amount on maturity. This can, however, vary on the basis of the mode of holding.

Kindly write to us at moneyfycare@tatacapital.com with more details about the activity or transaction.

Your information is secure with Moneyfy. We value your privacy and your information is safe with us. We will not share with, or make available, your personal information to any third party without your authorization, except if we are specifically directed or mandated to do so under any applicable law, regulation, legal proceeding or directive from government authorities.

Here are few ways to do that:

• Never share your login credentials
• Beware of website & social media pages that propagate fake offers
• Change your password regularly
• Never entertain calls asking for Moneyfy credentials or any bank related details

Please contact us at moneyfycare@tatacapital.com with more details about the transaction.

We will not share with, or make available, your personal information to any third party without your authorization, except if we are specifically directed or mandated to do so under any applicable law, regulation, legal proceeding or directive from government authorities.

No, Moneyfy does not have this level of access, we cannot view, manage, or edit anything in your email.

For your safety and security, Moneyfy may temporarily block your account upon noticing any suspicious transactions or activity, or if your transactions are not as per the Terms and Conditions listed on our website. If your account has been locked, please contact us at moneyfycare@tatacapital.com.

Yes, we have an option called Set Finger Print & MPIN under Security &Settings under My Profile. Once you enable this, even if someone has access to your unlocked phone, they will still require Finger print & MPIN to access your details inside Moneyfy.

No, all your confidential details like payment methods, card details, CVV number and passwords are not known to anyone at Moneyfy. Your information is safe and secure.

Kindly write to us at moneyfycare@tatacapital.com with the link you found inappropriate.

Kindly write to us at moneyfycare@tatacapital.com with more details about the activity immediately.